Refund and Returns Policy

This Agreement was last modified on 27 June 2026

At Schomax, customer satisfaction is a top priority. We strive to ensure that all products delivered meet quality standards and customer expectations. This Refund & Returns Policy outlines the terms for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return or exchange within 30 days from the date of purchase.

To qualify for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (receipt or invoice) must be provided

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items
  • Hazardous materials
  • Flammable liquids or gases
  • Customized or specially ordered products
  • Installed or used solar systems unless covered under warranty terms

3. Partial Refunds (Where Applicable)

Partial refunds may be granted under specific circumstances, such as:

  • Products returned with minor signs of use
  • Items with damaged or incomplete packaging
  • Products missing parts not due to Schomax error
  • Returns submitted after the 30-day return period

4. Refund Process

Once your returned item is received and inspected:

  • You will receive confirmation via email or phone
  • Your refund request will be reviewed
  • Approved refunds will be processed to your original payment method within a reasonable timeframe

Refund processing times may vary depending on your payment provider or bank.

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your payment provider or credit card company
  • Contact your bank for processing updates

If the issue persists, please contact Schomax directly.

6. Sale Items

Only regular-priced products are eligible for refunds.

Discounted or sale items are generally non-refundable, unless defective or covered by warranty.

7. Exchanges

We replace products only if they are:

  • Defective
  • Damaged during delivery
  • Incorrectly supplied

To request an exchange, contact us with proof of purchase and product details.

8. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product was defective
  • The wrong product was delivered
  • The item was damaged due to Schomax or logistics error

Important:

  • Shipping fees are non-refundable
  • Return shipping costs may be deducted from refunds where applicable

We recommend using trackable shipping or shipping insurance for valuable items.

9. Warranty-Related Returns

Products covered under manufacturer or Schomax warranty may qualify for repair, replacement, or technical support based on warranty terms.

Warranty does not cover:

  • Physical damage caused by misuse
  • Improper installation by unauthorized parties
  • Water, fire, or accidental damage
  • Unauthorized modifications

10. Return Address

To return a product, please contact us first for approval and return instructions.

Schomax
Mfangano & Sheikh Karume Junction
Nyanza House, 1st Floor, Shop Number 9
Nairobi, Kenya

11. Contact Information

For returns, refunds, exchanges, or warranty support:

Email: info@schomax.co.ke
Phone: 0726 888 210