Shipping Policy

This Agreement was last modified on 27 June 2026

At Schomax, we are dedicated to ensuring the safe, timely, and reliable delivery of our solar products, power solutions, generators, and agricultural equipment across Kenya. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Delivery Coverage

Schomax currently provides nationwide delivery services across Kenya, including major cities, towns, and selected rural locations.

  • Urban & Major Towns: Standard delivery available
  • Rural & Remote Areas: Delivery available with possible extended timelines or special transport arrangements

Additional charges or delivery time may apply for hard-to-reach destinations.

2. Delivery Timeframes

Estimated delivery times after payment confirmation:

  • Nairobi & Surrounding Areas: 1–3 business days
  • Major Towns Across Kenya: 3–5 business days
  • Remote or Rural Locations: 5–7 business days

Delivery times may vary depending on product availability, weather, logistics conditions, or public holidays.

3. Shipping Methods

We use reliable courier partners and direct logistics solutions depending on your location and product type.

Delivery options may include:

  • Standard courier services
  • Direct company transport for bulky or sensitive equipment
  • Scheduled freight delivery for large solar systems, generators, or machinery

4. Shipping Fees

  • Nairobi Orders: Free delivery on qualifying purchases above KSh 10,000
  • Outside Nairobi: Shipping fees are calculated based on:
    • Product weight
    • Package dimensions
    • Delivery destination

All shipping charges are displayed during checkout or communicated before order confirmation.

5. Order Processing

  • Orders are processed within 1 business day after full payment confirmation
  • Customers receive order confirmation and dispatch details via email, SMS, or phone
  • Tracking information is provided where applicable

6. Delivery Confirmation

Upon receiving your order, customers or authorized representatives must:

  • Inspect items upon delivery
  • Confirm product condition
  • Sign delivery confirmation documentation

Any issues such as missing items or visible damage should be reported within 24 hours of delivery.

7. Damaged, Delayed, or Lost Orders

If your shipment is delayed, damaged, or lost during transit, please contact us immediately:

Email: info@schomax.co.ke
Phone: 0726 888 210

Schomax will work with delivery partners to resolve the issue promptly and may offer replacement, repair, or refund options depending on the situation.

8. In-Store Pickup Option

Customers may choose to collect orders directly from our Nairobi location:

Schomax
Mfangano & Sheikh Karume Junction
Nyanza House, 1st Floor, Shop Number 9
Nairobi, Kenya

Pickup Hours:
Monday – Saturday: 9:00 AM – 5:00 PM

9. International Shipping

Currently, Schomax does not provide international shipping through standard online orders.

For export requests, wholesale purchases, or regional distribution inquiries, please contact us directly for custom arrangements.

10. Contact Information

For shipping inquiries, tracking assistance, or logistics support:

Email: info@schomax.co.ke
Phone: 0726 888 210